This Return & Refund Policy applies to all orders placed on Gadgen and delivered within the United States.

At Gadgen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help under the terms outlined below.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned in the original packaging

• Include proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or customized products

• Clearance or final sale items

• Items that have been used, worn, or damaged after delivery due to customer misuse

How to Start a Return

To request a return, please contact us at:

Email: help@gadgen.store

Please include:

• Your order number

• The reason for your return

• Photos of the item (if it is damaged, defective, or incorrect)

Our customer support team will provide return instructions and assist you throughout the process.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item is defective

• The wrong item was shipped

In these situations, Gadgen will cover the return shipping cost.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.

Exchanges

We replace items only if they are:

• Damaged

• Defective

• Incorrect

If you require an exchange for the same product, please contact us before returning the item.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include clear photos. We will work quickly to resolve the issue at no additional cost.

Refunds

After your returned item has been received and inspected:

• We will notify you once your return has been approved or rejected.

• Approved refunds are processed within 10 business days.

• Refunds are issued to your original payment method.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If your refund has been approved but you have not received it:

• Check your bank account.

• Contact your credit card provider or bank.

• If the issue continues, please contact our support team.

Contact Information

If you have any questions regarding returns or refunds, please contact us.

Gadgen

Address:
901 East 45th St. North
Wichita, KS 67219
United States

Email: help@gadgen.store

Phone: +1 (775) 980-2006

Customer Support: Monday – Friday | 24/7 Online Support

Response Time: Within 24–48 business hours

Thank you for shopping with Gadgen. We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.