Frequently Asked Questions (FAQs)

1. What products does Resoles sell?

We specialize in premium men's footwear, including sneakers, casual shoes, dress shoes, running shoes, walking shoes, loafers, boots, and everyday footwear.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all eligible orders within the United States.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

4. How long does delivery take?

Estimated delivery time is 5–11 business days after your order has been processed.

5. Will I receive a tracking number?

Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

6. How can I track my order?

You can track your order using the tracking link provided in your shipping confirmation email.

7. What payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal.

8. Is my payment information secure?

Yes. All payments are processed through trusted and secure payment gateways with industry-standard encryption.

9. Can I cancel my order?

Yes. Orders may be canceled before they have been shipped. Please contact us as soon as possible.

10. What is your return policy?

Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

11. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

12. How do I request a return?

Please contact help@resoles.shop with your order number and reason for the return.

13. How long do refunds take?

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

14. What if my item arrives damaged?

Please contact us within 7 days of delivery and include clear photos of the damaged item and packaging.

15. Can I exchange an item?

Yes. Exchanges are available for approved damaged, defective, or incorrectly shipped items.

16. Do you ship internationally?

Currently, shipping availability depends on the destination. Please contact us before placing an international order.

17. What should I do if my package is delayed?

Please check your tracking information first. If you still need assistance, contact our customer support team.

18. What should I do if my package is lost?

Please contact the shipping carrier first, then reach out to our support team so we can help investigate the issue.

19. How can I contact customer service?

Email: help@resoles.shop

Phone: +1 770-609-4292

20. What are your business hours?

Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET).

21. Can I modify my order after placing it?

Please contact us immediately after placing your order. Changes may be possible if your order has not yet been processed for shipment.

22. Do prices include taxes?

Applicable taxes are calculated at checkout where required by law.

23. Do you offer promotional discounts?

Yes. We occasionally offer special promotions, seasonal sales, and exclusive discounts. Offers are subject to their respective terms and conditions.

24. What happens if an item is out of stock?

If an item becomes unavailable after your order is placed, we'll notify you promptly and provide available alternatives or a full refund.

25. How quickly will customer support respond?

Our team typically responds to all inquiries within 24–48 business hours.

26. Where should I send my return?

Resoles

286 Halsey St, Brooklyn, New York 11216, United States.