Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with Resoles. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed after our daily cut-off time, on weekends, or on public holidays may be processed on the next business day.
Daily Cut-Off Time
5:00 PM Eastern Time (ET)
Shipping Method
Standard Shipping
We proudly offer FREE Standard Shipping on all eligible orders within the United States.
Estimated Delivery Time
Estimated delivery time is:
5–11 business days
Delivery estimates begin after your order has been processed and shipped.
Please note that shipping times are estimates only and are not guaranteed.
Shipping Fees
Standard Shipping: FREE
There is no minimum purchase requirement to qualify for free shipping.
Tracking Information
Once your order has been shipped:
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A tracking number will be provided.
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Shipping confirmation and tracking details will be sent to your email.
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You can monitor your shipment using the tracking link provided.
Delayed Shipments
Occasionally, shipments may be delayed due to circumstances beyond our control, including:
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Severe weather conditions
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Shipping carrier delays
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High seasonal order volumes
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Transportation disruptions
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Other unforeseen logistical issues
We appreciate your patience if unexpected delays occur.
Lost Packages
If your tracking information shows your package as delivered but you have not received it, please:
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Verify your shipping address.
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Check with household members, neighbors, or your building management.
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Contact the shipping carrier for additional information.
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Reach out to our customer support team if you still need assistance.
International Shipping
International shipping availability may vary depending on the destination country.
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local customs authorities.
Contact Information
If you have any questions regarding shipping, please contact us.
Resoles
Email: help@resoles.shop
Phone: +1 770-609-4292
Address:
286 Halsey St
Brooklyn, New York 11216
United States