Refund policy

Return and Refund Policy

Last Updated: August 2026

At Resoles, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below before requesting a return.

Return Window

Customers may request a return within 30 days of receiving their order.

Return Eligibility

To qualify for a return, the item must:

Be unused and unworn
Be in its original condition
Include all original tags, accessories, and packaging
Be accompanied by proof of purchase or your order confirmation

Non-Returnable Items

The following items are generally not eligible for return:

Used or worn footwear
Items damaged after delivery due to misuse or improper care
Gift cards
Clearance, final-sale, or non-returnable items (if marked as such)

Return Process

Contact us at help@resoles.shop.
Provide your order number and the reason for your return.
Wait for return authorization and instructions from our support team.
Ship the item to the approved return address.
Once your return is received and inspected, we will process your refund if approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is:

Damaged
Defective
Incorrect
Received due to our shipping error

Refund Method

Approved refunds will be issued to the original payment method used when placing the order.

Refund Processing Time

After your return has been received and approved:

Refund processing: 5–10 business days
Your financial institution may require additional time before the refund appears in your account.

Exchanges

We currently offer exchanges for:

Damaged items
Defective products
Incorrect items received

Please contact our customer support team to arrange an exchange.

Damaged or Defective Items

If your order arrives damaged or defective:

Contact us within 7 days of delivery.
Include your order number and clear photos of the item and its packaging.
Our team will review your request and provide an appropriate resolution as quickly as possible.

Order Cancellation Policy

Orders may be canceled before they have been shipped.

Once an order has been shipped, cancellation is no longer possible. If you no longer want the item, you may request a return after delivery in accordance with this Return and Refund Policy.